Shipping Policy

This Shipping Policy applies to all lighting products purchased directly from CUETEKS through our official website.

Delivery Regions

CUETEKS ships to the United States, Canada, the United Kingdom, Australia, the Middle East, Russia, and most European countries.

Please note that additional shipping fees may apply to remote or special regions (such as Iceland). All applicable shipping costs will be calculated and displayed at checkout.

At this time, we do not ship to Ukraine. We appreciate your understanding.

Global Logistics & Warehouses

To ensure reliable and efficient delivery, CUETEKS operates a global logistics network supported by warehouses and fulfillment partners across multiple regions.

Depending on real-time inventory availability, orders may be shipped from the United States, Europe, or Asia.

Estimated Delivery Times by Region

Processing Time: 1–2 business days
Estimated Transit Time (after dispatch):
• United States & Canada: 7–12 business days
• United Kingdom & Europe: 7–12 business days
• Australia: 9–13 business days
• Middle East & Russia: 9–13 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, or local carrier delays.

• Order Processing: Orders are typically prepared within 1–2 business days. Customized or made-to-order lighting products may require additional preparation or production time. Once shipped, a confirmation email with tracking details will be sent.
• Split Shipments: Orders containing multiple items may be shipped separately from different warehouses to reduce overall delivery time. Separate tracking numbers will be provided if applicable.

Shipping Costs

CUETEKS offers free Standard Shipping on eligible orders. For Standard Shipping, all shipping costs are covered by the seller and no additional shipping fees are charged at checkout.

Expedited Shipping is available for customers who require faster delivery. Expedited shipping fees are not included in free shipping and must be paid by the buyer.

Expedited shipping costs vary depending on destination, package size, and carrier availability. Exact fees will be clearly confirmed before order confirmation or displayed at checkout.

Please note that expedited shipping fees are non-refundable once the order has shipped, as these charges are paid directly to the courier.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number(s). Please allow 1–3 business days for the carrier to update tracking information.

Address Changes & Responsibility

Due to fast order processing, CUETEKS follows a strict address change policy:

• Within 2 Days of Order Placement: Address changes may be requested free of charge within 2 calendar days.
• After 2 Days: Address changes cannot be guaranteed. If the shipment has already been collected by the carrier, any rerouting fees will be the customer’s responsibility. If unpaid and the package is returned, related costs may be deducted from the refund.

Expedited Shipping Options

For urgent orders, expedited delivery via DHL or UPS Express is available, with an estimated delivery time of 6–10 business days. Please contact us for a shipping quote before placing your order.

Expedited shipping fees are non-refundable once the order has shipped.

Delivery Issues & Shipping Protection

• Damage During Transit: If your item arrives damaged, please contact us within 48 hours of delivery. We will offer replacement parts, a replacement item, or a full refund where appropriate.
• Lost or Misdelivered Packages: If tracking shows a package as delivered but it cannot be located, a carrier investigation must be initiated within 7 days. Once confirmed lost (excluding theft after delivery), we will reship the order at no additional cost.
• Undeliverable Packages: If a package is returned due to an incorrect address or failed delivery attempt, you may choose to pay for reshipping or receive a refund after return processing.

Customs Duties, Import Taxes & VAT

For United States Customers

For Standard Shipping, customs duties and import-related charges are typically prepaid by CUETEKS, allowing delivery without additional charges.

If Expedited Shipping is selected, U.S. Customs may assess additional duties or import fees. Unless otherwise stated at checkout, such charges will be the buyer’s responsibility.

For International Customers

For Standard Shipping to Canada, the United Kingdom, and most European Union countries, import duties and applicable VAT are covered by CUETEKS.

For expedited shipping methods, customs authorities may impose additional duties, taxes, or clearance fees, which will be the buyer’s responsibility unless otherwise stated.

Shipping Exclusions

At this time, we do not ship to all African countries, all South American countries, or certain regions including Afghanistan, India, Iraq, and select island territories.

These exclusions are due to carrier limitations, logistical constraints, or local import regulations.

Questions?

If you have any questions about shipping, delivery timelines, or logistics, please contact our customer support team:

Email: [email protected] 

We aim to respond to inquiries within 24 hours on business days.