Shipping Details
Shipping Availability & Delivery Time
CUETEKS ships to the United States, Canada, the United Kingdom, Australia, the Middle East, Russia, and most European countries. Delivery time is calculated as the total of order processing time plus shipping transit time.
Shipping Cost & Method
Shipping Cost: Free standard shipping
Shipping Method: International Standard Shipping
Processing Time: 1–2 business days
Estimated Delivery Time (after dispatch):
- United States & Canada: 7–12 business days
- United Kingdom & Europe: 7–12 business days
- Australia: 9–13 business days
- Middle East & Russia: 9–13 business days
Additional shipping charges may apply for remote or special regions (such as Iceland). Any applicable fees will be automatically calculated and displayed at checkout.
Shipping Restrictions
- We currently do not ship to Ukraine.
- We do not ship to all African countries, all South American countries, or certain regions including Afghanistan, India, Iraq, and select island territories.
If you are unsure whether we can ship to your location, please contact us before placing your order:
Email: [email protected]
Order Tracking
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number(s). Please allow 1–3 business days for the carrier to display the first tracking update.
You may track your shipment through the carrier’s official website or via a third-party tracking service such as 17TRACK.
Note: If your order includes multiple items, they may be shipped separately from different warehouses. In such cases, separate tracking numbers will be provided for each package.
For assistance, please contact us at [email protected] or call us at +86 13660355393.
Returns and Refunds
1. Order Cancellation
- Orders may be canceled within 24 hours of order confirmation.
- Once an order has been processed or shipped, cancellation cannot be guaranteed. Please contact us as soon as possible if you require assistance.
2. Return Eligibility
CUETEKS offers a 30-day return policy, meaning you may request a return or exchange within 30 days of receiving your item.
To qualify for a return, the item must be:
- Unused and uninstalled
- In its original condition and packaging
- Returned with valid proof of purchase
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.
In such cases, CUETEKS will cover all return shipping costs and provide a replacement or a full refund as appropriate.
4. Items Not Eligible for Return
The following items are not eligible for return, except where required by applicable law:
- Custom, bespoke, or made-to-order products
- Light bulbs or consumable accessories
- Items not returned in original condition or packaging
5. Refund Timeline
Once the returned item has been received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 5 business days. Processing times may vary depending on your bank or payment provider.
If more than 10 business days have passed since refund approval, please contact us at [email protected].
Product Information
1. Dimmable Lamps
Whether a lamp is dimmable depends on the specific product model. Please refer to the product specifications on the product page for accurate information. For confirmation or customization requests, contact us before placing your order.
2. Cable Length
The standard cable length is approximately 100–150 cm. Extended cables (up to 800 cm) may be available upon request at no additional cost. Please leave a note at checkout or contact us in advance if a longer cable is required.
3. Voltage Compatibility
All lamps are supplied according to the voltage standards of the destination country:
- 110V–120V: United States, Canada, Mexico, and similar regions
- 220V–240V: United Kingdom, Australia, France, Germany, and most other regions
For further assistance, please contact CUETEKS customer support:
Email: [email protected]
We aim to respond to inquiries within 24 hours on business days.
