Last updated: February 2026
We take your privacy seriously and this privacy statement explains how www.cueteks.com (collectively, “we,” “us,” or “our”) collect, use, share and process your information.
By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
1. Data Controller
CUETEKS is the data controller responsible for the processing of your personal data.
Contact Information
Email: [email protected]
Working Time: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
2. Personal Information We Collect
“Personal Information” refers to information that identifies, relates to, describes, or can reasonably be associated with you.
Information You Provide to Us
- Name, email address, and phone number
- Billing and shipping address
- Order details and payment confirmation information
- Messages and communications sent to our customer support team
Information Collected Automatically
- IP address and approximate location
- Browser type, device information, and operating system
- Pages viewed and interactions with our website
- Cookies and similar tracking technologies
3. Third-Party Services
We use trusted third-party service providers to operate our website, fulfill orders, and improve our services. These may include:
- 17Track – for shipment tracking and delivery status updates
- Google Analytics – to analyze website traffic and improve user experience
These third parties process personal information in accordance with their own privacy policies and applicable data protection laws.
4. How We Use Your Personal Information
We use your personal information to:
- Process payments, fulfill orders, and arrange shipping
- Provide customer support and respond to inquiries
- Prevent fraud and enhance the security of our services
- Operate, maintain, and improve our website
- Comply with legal and regulatory obligations
We do not sell your personal information.
5. Cookies & Consent
We use cookies and similar technologies to ensure essential website functionality, analyze performance, and enhance your browsing experience.
Where required by applicable law, a cookie consent banner will allow you to manage your preferences when you first visit our Site.
6. Legal Basis for Processing (EU & UK)
If you are located in the European Union or the United Kingdom, we process your personal data based on one or more of the following legal grounds:
- Your consent
- Performance of a contract (such as processing your order)
- Compliance with legal obligations
- Our legitimate interests, including improving services and preventing fraud
7. Your Rights (EU & UK Residents)
EU and UK residents may have the right to:
- Access personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal data, where applicable
- Request restriction or object to processing in certain circumstances
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at [email protected].
8. Your Rights (United States – CCPA/CPRA)
If you are a California resident, you may have the right to:
- Request disclosure of the personal information we collect
- Request deletion of your personal information, subject to legal exceptions
- Not be discriminated against for exercising your privacy rights
Requests may be submitted by contacting us at [email protected].
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside your place of residence. Where required, appropriate safeguards are applied to protect your data.
11. Children’s Privacy
Our Site is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Working Time: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
We aim to respond to privacy-related inquiries within 24 hours on business days.
